Shipping & Delivery

Why isn't the tracking data showing on my tracking link?
- For U.S. orders tracking numbers may take up to 5 days after an order has been processed for tracking data to show. - For international orders trackin...
Tue, 2 Mar, 2021 at 12:32 AM
Does GearLit provide E-message card or Gift packaging service?
Currently gift messages card and gift packaging are not supported and can't be included in the order. We can neither have some specific words showing s...
Thu, 4 Feb, 2021 at 4:00 AM
Are the receipts included on the package?
Our package will not contain any receipts or bills. Therefore, if you want to order the products for your beloved ones and do not want the price to show on ...
Thu, 4 Feb, 2021 at 4:00 AM
Will all of my items be shipped in one package?
If you order multiple items and they are submitted under one order number, your products are likely to be shipped together. However, sometimes the items ...
Thu, 4 Feb, 2021 at 4:00 AM
Which shipping carriers does GearLit use?
It depends on your location and our Print Provider. Here are list of carriers we provide: - Orders in the US & Canada: USPS, UPS and DHL. - Orde...
Thu, 4 Feb, 2021 at 4:00 AM
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 ...
Thu, 4 Feb, 2021 at 4:00 AM
Can I have separate shipment under one order number?
Unfortunately, we are unable to split a single order. All of items placed under one order will be processed and shipped to one address only. If you want to ...
Thu, 4 Feb, 2021 at 4:00 AM
Why haven't I still received my package?
- Many times your package will be sitting at the local post office due or there was a missed delivery attempt.  - For U.S. orders, if a package has not ...
Thu, 4 Feb, 2021 at 4:00 AM
Does GearLit ship to PO Boxes or Military APO/FPO addresses?
We do deliver your package to PO Box or Military APO/FPO addresses. However, please be noted that the package can not be delivered to P.O. Boxes via express...
Thu, 4 Feb, 2021 at 4:00 AM
Why don't I receive my order but the tracking said it was delivered?
Incase you haven't still received your package but the tracking marked delivery already. Please clarify a few things for us: - Please check the pro...
Thu, 4 Feb, 2021 at 4:00 AM