GearLit Help Center
Enter your search term here...
New support ticket
Check ticket status
Place an order
How do I place my order?
Can I leave the names blank when placing order?
Can I use special characters when placing order?
Why can't I place my order?
Why don't I receive confirmation email?
Why can't I preview my order?
Can I cancel/modify my order?
Can I request new options/designs?
See all 10 articles
PAYMENT & CURRENCY
Which payment methods are accepted?
Why was my card declined?
Which currency can I use?
Why was my card charged international fee?
SHIPPING & DELIVERY
Production & Shipping Timeframes
How much is shipping?
What is the average production & shipping time?
Why is my order taking so long in production?
Shipping & Delivery
Why isn't the tracking data showing on my tracking link?
Does GearLit provide E-message card or Gift packaging service?
Are the receipts included on the package?
Will all of my items be shipped in one package?
Which shipping carriers does GearLit use?
See all 12 articles
REFUND & REPLACEMENT
Refund & replacement
How can I request refund/replacement?
How long do the refund/replacement take?
How do I return my order?