GearLit Help Center
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Knowledge base
GETTING STARTED
Place an order
3
How do I place my order?
Can I leave the names blank when placing order?
Can I use special characters when placing order?
Product categories
1
Product categories
MY ORDERS
Order instructions
10
Why can't I place my order?
Why don't I receive confirmation email?
Why can't I preview my order?
Can I cancel/modify my order?
Can I request new options/designs?
View all 10
PAYMENT & CURRENCY
Payment methods
4
Which payment methods are accepted?
Why was my card declined?
Which currency can I use?
Why was my card charged international fee?
SHIPPING & DELIVERY
Production & Shipping Timeframes
3
How much is shipping?
What is the average production & shipping time?
Why is my order taking so long in production?
Shipping & Delivery
12
Why isn't the tracking data showing on my tracking link?
Does GearLit provide E-message card or Gift packaging service?
Are the receipts included on the package?
Will all of my items be shipped in one package?
Which shipping carriers does GearLit use?
View all 12
REFUND & REPLACEMENT
Refund & replacement
3
How can I request refund/replacement?
How long do the refund/replacement take?
How do I return my order?
