GearLit Help Center
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Place an order
How do I place my order?
Can I leave the names blank when placing order?
Can I use special characters when placing order?
Why can't I place my order?
Why don't I receive confirmation email?
Why can't I preview my order?
Can I cancel/modify my order?
Can I request new options/designs?
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PAYMENT & CURRENCY
Which payment methods are accepted?
Why was my card declined?
Which currency can I use?
Why was my card charged international fee?
SHIPPING & DELIVERY
Production & Shipping Timeframes
How much is shipping?
What is the average production & shipping time?
Why is my order taking so long in production?
Shipping & Delivery
Why isn't the tracking data showing on my tracking link?
Does GearLit provide E-message card or Gift packaging service?
Are the receipts included on the package?
Will all of my items be shipped in one package?
Which shipping carriers does GearLit use?
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REFUND & REPLACEMENT
Refund & replacement
How can I request refund/replacement?
How long do the refund/replacement take?
How do I return my order?
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