Your orders can be modified or cancelled within 12 hours after being placed. Therefore, if you want to cancel or change your design/shipping information, please contact us within 12 hours to submit your request. We will hold on your order and confirm the modification before proceeding with it. Incase of cancellation, the refund amount will be reflected on your payment account within 3-7 business days.
We can no longer change design or cancel the order if it has already been processed to production or shipped out. The request of changing shipping information is still forwarded to the Print Provider once order is in production. However, we can not guarantee the good results in this case.
If you have any further question, please feel free to contact us at firstname.lastname@example.org