As soon as we confirm the issue, we will happily to process refund/replacement depending your decision. In general, the refund amount will be reflected on your payment account within 3-7 business days.

Incase you would like replacement, the processing time takes 5-7 business days and the shipping time will take 7-12 business days for domestic orders & 14-20 business days for international orders.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, kindly check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please feel free to contact us at