Why haven't I still received my package?

Modified on Thu, 4 Feb, 2021 at 4:00 AM

- Many times your package will be sitting at the local post office due or there was a missed delivery attempt.

- For U.S. orders, if a package has not been successfully delivered and it has been more than 30 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 30 days and tracking data is showing, please patiently wait until the package has a chance to arrive.

- For international orders, if a package has not been successfully delivered and it has been more than 45 days and tracking data is showing we will replace or refund these orders.

- If your item has not arrived within the time frame, contact GearLit Customer Service at: [email protected] and we will do our best to help you!