- Many times your package will be sitting at the local post office due or there was a missed delivery attempt.
- For U.S. orders, if a package has not been successfully delivered and it has been more than 30 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 30 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
- For international orders, if a package has not been successfully delivered and it has been more than 45 days and tracking data is showing we will replace or refund these orders.
- If your item has not arrived within the time frame, contact GearLit Customer Service at: support@gearlit.com and we will do our best to help you!
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